Heat Networks Regulation Goes Live Across Great Britain
On January 27, 2026 , new consumer protection rules for heat networks across England, Scotland, and Wales officially took effect, marking a historic milestone in the regulation of this sector in Great Britain, according to Helena Charlton, Director of Heat Networks. These new regulations are intended to ensure that consumers are at the heart of how their heat network services are provided and will help improve consumer trust and confidence within the industry for the long-term. While many customers currently receive a good level of service, many have endured problems over time, including unclear billing, inconsistent communication between service providers and customers, and a lack of clarity about how to raise complaints against a heat network operator. With the introduction of these new regulations, customers will gradually see improved levels of service, including the provision of clear and consistent billing, fair pricing, reliable supply of heating services, and user-friendly acce...